Crowne Plaza Dallas Downtown by IHG

I was a little worried about staying at this hotel after seeing the reviews. we got there at 3:30 and they had about 5 people at front desk. They were all friendly and helpful getting our rooms with friends on same floor. Our room was nice and clean. We did see security around and did not see homeless people hanging around or in the parking garage.

My husband lost his wallet- actually left it in the room. We called about an hour after we had checked out and they had us hold the line while they sent someone to check the room. They found the wallet and I was so impressed when he picked it up, they actually studied his drivers license picture very well and asked him his home address etc to verify he was the correct owner. Thank you all for your help!!!

The balcony was very cool. So much to see. The tv was nicer than other hotel tvs I've seen. Staff was excellent. Accidentally, kept the card for exiting the garage. Called the hotel about returning it and the representative was very nice about it and told me I could keep it.

The location

It was a comfortable quiet clean room, nice hotel. Fairly close to the arts district and the AT&T Performing Arts Center but a little far to walk.The downtown area has some beautiful fountains and places to go but has really become a dirty place with a huge homeless population. The city needs to do something about that. This area has some really classy places but the homeless druggies make it a rough neighborhood that doesn't feel safe.