Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

I was a little worried about staying at this hotel after seeing the reviews. we got there at 3:30 and they had about 5 people at front desk. They were all friendly and helpful getting our rooms with friends on same floor. Our room was nice and clean. We did see security around and did not see homeless people hanging around or in the parking garage.

Breakfast was great although we thought it was complimentary it ended up be a buffet style breakfast for $13.95 each person!!

My husband lost his wallet- actually left it in the room. We called about an hour after we had checked out and they had us hold the line while they sent someone to check the room. They found the wallet and I was so impressed when he picked it up, they actually studied his drivers license picture very well and asked him his home address etc to verify he was the correct owner. Thank you all for your help!!!

The staff was extremely nice and helpful. The beds were comfy, and the setup was very convenient for my friends and I. The parking system was efficient and the location was great for our event.

The location was great for our visit. Across street from WestEnd DART tram and busses. Was able to walk to the downtown area for restaurants but also used transit to get to museums, American airline arena, and Love Airport. The price for the room was a deal compared to surrounding hotels. The breakfast buffet was what one might expect for $15-coffees, pastries, eggs, cereals, fruits, hash browns, sausage, bacon, pancakes, waffles, etc. The bar was pricey for what we got in a solo cup. Front desk nice and helpful.